Skip to content
Bad experience with another filament company? We want to help.

Bad experience with another filament company? We want to help.

Have you had a bad experience buying filament somewhere? We’ve heard from people on blogs, Facebook user groups, message boards, in emails and on the phone tell us about poor experiences from other filament providers, but we want to know specifically what went wrong so that we can avoid all the possible things that might cause our customers to be less than 100% satisfied. 

3D-Fuel always strives to be the very best at not only making high-quality 3D filament, but at everything we do including customer service before and after purchase. That means we don’t want to overlook anything that could have made your buying experience better. So, we’d like to know what you have had go wrong with your past purchases from other filament suppliers, no matter where you bought your filament.

Simply forward your order confirmation email to and tell us what was disappointing about your filament, the service you received, the process of obtaining your filament or anything else that disappointed you in that transaction. We’ll respond by sending you a discount code to use on the 3D-Fuel website to buy any of our products at a discounted price! Let us know if you prefer to buy in the US or in Europe and we’ll set it up on the corresponding site. So, email us and let us know and get your discount code!

In case you didn’t know, 3D-Fuel already offers a 100% satisfaction guarantee on all of our products. We answer our emails, we chat in person online whenever we’re available, we respond to our customers’ concerns, and we really care. We think you’ll enjoy working with a company that cares about its customers and their successes in 3D printing.

We want to make this offer to anyone in 3D, so feel free to share this post with anyone you know and anyone they know that uses 3D printing materials!

Thank you for helping us become the #1 manufacturer of 3D Filament in the US and EU!
Previous article Does Filament Quality Really Matter?
Next article 3D-Fuel Launches Workday ABS & ASA Filaments

Leave a comment

Comments must be approved before appearing

* Required fields